Dataprivacy
Contact Address
Kind of a Hotel AG
Talstrasse 66
8001 Zürich
Data processing in connection with our website:
Terms and Conditions:
Access to our website
When you visit our website, our servers temporarily save each access in a log file. The following technical data is recorded without your intervention, as is generally the case with every connection to a web server, and is stored by us until it is automatically deleted after 24 months at the latest:
the IP address of the requesting computer,
the name of the owner of the IP address range (usually your Internet access provider),
the date and time of access,
the website from which the access was made (referrer URL), if applicable with the search word used,
the name and URL of the file accessed,
the status code (e.g. error message),
the operating system of your computer
the browser you use (type, version and language),
the transmission protocol used (e.g. HTTP/1.1) and if applicable, your user name from a registration/authentication.
The collection and processing of this data is carried out for the purpose of enabling the use of our website (connection establishment), to permanently guarantee system security and stability and to enable the optimisation of our internet offer as well as for internal statistical purposes. This is our legitimate interest in data processing within the meaning of the applicable data protection law.
The IP address is also evaluated together with the other data in the event of attacks on the network infrastructure or other unauthorised or abusive website use for the purpose of clarification and defence and, if necessary, used in the context of criminal proceedings for identification and for civil and criminal proceedings against the users concerned. This is our legitimate interest in processing data in accordance with the applicable data protection law.
The content of our website has been carefully compiled and checked several times, but we accept no liability for the topicality, correctness and completeness of the information provided. Claims for damages due to the use or non-use of the information or due to the use of incorrect or incomplete information are excluded. All offers are subject to change and non-binding. We reserve the right to change, supplement or delete the offer or parts thereof without prior notice or to temporarily or permanently cease publication of the website.
The content and programming of our website are protected by copyright and ancillary copyright. Any reproduction - including excerpts - and public reproduction, in particular the copying of texts, graphics and photos, is prohibited without our prior written consent.
Booking on the website, by correspondence or by telephone call
If you make a booking either via our website, by correspondence (email or letter post) or by telephone call, we require the following data to process the contract:
Salutation
First and last name
Credit card information
Email address
Your telephone number
We will only use this data and other information voluntarily provided by you (e.g. language, postal address, expected time of arrival, motor vehicle registration plate, preferences, remarks) for the purpose of processing the contract, unless otherwise stated in this data protection declaration or you have separately consented to this. We will process the data by name in order to record your booking as requested, to provide the booked services, to contact you in the event of any uncertainties or problems and to ensure correct payment. The legal basis of data processing for this purpose is the fulfilment of a contract in accordance with applicable data protection law.
Cookies
Cookies help in many ways to make your visit to our website easier, more enjoyable and more meaningful. Cookies are information files that your web browser automatically stores on your computer's hard drive when you visit our website. For example, we use cookies to temporarily store your selected services and entries when you fill out a form on the website so that you do not have to repeat the entry when you call up another sub-page. Cookies may also be used to identify you as a registered user after you have registered on the website, without you having to log in again when you call up another sub-page. Most internet browsers automatically accept cookies. However, you can configure your browser so that no cookies are stored on your computer or a message always appears when you receive a new cookie. On the following pages you will find explanations of how you can configure the processing of cookies in the most common browsers:
Disabling cookies may prevent you from using all the features of our website. Here you will find the data protection for the cookies on this website.
IP anonymisation
The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. We would like to point out that the code "_anonymizeIp();" has been added to Google Analytics on this website to ensure that IP addresses are recorded anonymously. This means that IP addresses are processed in abbreviated form, thus excluding the possibility of personal references. If the data collected about you is related to a person, this is immediately excluded and the personal data is immediately deleted.
Recipient
The recipient of the data is:
Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland as an order processor.
We have concluded an order processing agreement with Google for this purpose. Google LLC, based in California, USA, and, if applicable, US authorities can access the data stored by Google.
Tracking tools and plug-ins
a. General
For the purpose of demand-oriented design and continuous optimisation of our website, we use the web analysis service of Google Analytics. In this context, pseudonymised usage profiles are created and small text files stored on your computer ("cookies") are used. The information generated by the cookie about your use of this website is transmitted to the servers of the providers of these services, stored there and processed for us.
In addition to the data listed under point 1, we may receive the following information as a result:
Navigation path taken by a visitor on the site,
the time spent on the website or sub-page,
the sub-page on which the website is left,
the country, region or city from which the site is accessed,
End device (type, version, colour depth, resolution, width and height of the browser window) and
Returning or new visitors.
The information is used to evaluate the use of the website, to compile reports on website activity and to provide other services associated with the use of the website and the internet for the purposes of market research and demand-oriented design of this website. This information may also be transferred to third parties where required to do so by law, or where such third parties process the information on our behalf.
b. Google Analytics and Re-Marketing
This website uses Google Analytics and Google Re-Marketing. These are services provided by Google Inc ("Google"). Google uses "cookies", which are text files placed on your computer, to help the website analyse how users use the site.
The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. The IP address is then shortened by Google by the last three digits, so that a clear assignment of the IP address is no longer possible. Google observes the data protection provisions of the "US Safe Harbor" agreement and is registered with the "Safe Harbor" programme of the US Department of Commerce. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Third-party vendors, including Google, serve ads on websites on the Internet.Third-party vendors, including Google, use stored cookies to serve ads based on a user's previous visits to this website.Google will not associate your IP address with any other data held by Google.You can object to the collection and storage of data at any time with effect for the future.You can deactivate the use of cookies by Google by visiting the Google advertising deactivation page. Alternatively, users can deactivate the use of cookies by third-party providers by visiting the Network Advertising Initiative deactivation page. In addition, you can prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) by Google, as well as the processing of this data by Google, by downloading and installing the browser plug-in available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de. However, we would like to point out that in this case you may not be able to use all the functions of this website to their full extent. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. You may object to the collection and storage of data at any time with effect for the future.Further information on Google's terms and conditions can be found here.
c. Google Maps
This website uses Google Maps to display maps and to create directions. Google Maps is operated by Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. By using this website, you consent to the collection, processing and use of automatically collected data and data provided by you by Google, one of its agents, or third parties. The terms of use for Google Maps can be found under the terms of use for Google Maps.
Storage and exchange of data with third parties
Booking platforms
If you make bookings via a third-party platform, we receive various personal information from the respective platform operator. As a rule, this is the data listed in section 5 of these data protection declarations. In addition, we may receive enquiries about your booking.
We will process this data by name in order to record your booking as requested and to provide the booked services. The legal basis of data processing for this purpose is the performance of a contract in accordance with applicable data protection law.
Finally, we may be informed by the platform operators about disputes in connection with a booking. In doing so, we may also receive data relating to the booking process, which may include a copy of the booking confirmation as evidence of the actual booking completion. We process this data to protect and enforce our claims. This is our legitimate interest within the meaning of the applicable data protection law.
Please also note the information on data protection of the respective provider (Booking, Expedia).
Retention period
We only store personal data for as long as is necessary and legally required in order to use the tracking services mentioned above as well as the further processing within the scope of our legitimate interest. We retain contractual data for longer, as this is required by legal retention obligations. Retention obligations that oblige us to retain data result from regulations on registration law, on accounting and from tax law.
According to these regulations, business communication, concluded contracts and accounting vouchers must be kept for up to 10 years. As far as we no longer need this data to perform the services for you, the data will be blocked. This means that the data may then only be used for accounting and tax purposes.
Reporting forms
Physical registration slips are kept with us for 10 years. The following information is required on site for this purpose:
First and last name
Home address
Date of birth
E-mail address
Nationality
Telephone number
ID or passport number
Signature of guest
Digitally completed registration forms are stored on our reservation system 3RPMS. Further information on data protection for 3RPMS be found here.
By signing this form, you agree to the General Terms and Conditions of Alpenblick Bern.
If several people are travelling together, the details of one person and the number of fellow travellers is sufficient.
For travel groups, a list of participants with their first and last names and signature is sufficient.
After the retention period, the physical registration slips are destroyed. We retain personal data for as long as it is needed for the purposes for which it was collected or in accordance with legal and regulatory requirements or contractual agreements.
Disclosure of data to third parties
Your personal data may be transferred by us within the Group, subject to permitted uses, to processors (e.g. for our electronic advertising in the form of newsletters) and, to third parties who need to be involved in providing the services you have requested, all of whom have undertaken to us to comply with applicable data protection standards. We only pass on your personal data if you have expressly consented, if there is a legal obligation to do so or if this is necessary to enforce our rights, in particular to enforce claims arising from the contractual relationship. In addition, we pass on your data to third parties insofar as this is necessary in the context of the use of the website and the processing of contracts (also outside the website), namely the processing of your bookings.
Finally, we forward your credit card information to your credit card issuer and to the credit card acquirer when you pay by credit card on the website. If you decide to pay by credit card, you will be asked to enter all mandatory information. The legal basis for passing on the data is the fulfilment of a contract in accordance with applicable data law. Regarding the processing of your credit card information by these third parties, we ask you to also read the General Terms and Conditions as well as the privacy policy of your credit card issuer.
Transfer of personal data abroad
We are also entitled to transfer your personal data to third party companies (commissioned service providers) abroad for the purpose of the data processing described in this data protection declaration. These are obligated to data protection to the same extent as we ourselves. If the level of data protection in a country does not correspond to that in Switzerland or the EU, we will ensure by contract that the protection of your personal data corresponds to that in Switzerland or the EU at all times.
Use of customer matching lists (customer lists)
We use so-called ‘customer matching lists’ (customer lists) to display targeted advertising to users via Google Ads and Meta Ads (e.g. Facebook, Instagram). Certain (contact) data (e.g. email addresses) is transferred to the respective platforms in an encrypted format in order to target you or users with similar characteristics (so-called ‘lookalike audiences’) with relevant adverts if you have an account there.
Purpose of the processing
The processing takes place in order to advertise our online offering, draw attention to our products/services and improve the measurement of the success of our advertising campaigns.
Legal basis
- If you have given us your consent (Art. 6 para. 1 lit. a GDPR), we base this data processing on your consent.
- Alternatively, depending on the situation, our legitimate interest (Art. 6 para. 1 lit. f GDPR) in the effective advertising of our services or products may be relevant.
Type of data and procedure
- We only use the contact data provided by you or stored in our customer database.
- This data is encrypted (e.g. hashed) before uploading and then compared with the user data of the respective platform.
- Your personal data is therefore never available to Google or Meta in plain text and is deleted after matching (or remains stored only in encrypted form for the matching process).
Forwarding and recipients
The recipients of this data are Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland) and Meta Platforms Ireland Ltd (4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland).
When using these services, data may also be transferred to the USA. We have concluded corresponding standard contractual clauses (SCCs) or comparable guarantees with the providers to ensure an appropriate level of data protection.
Storage period
We only store your data for this purpose for as long as is necessary for the matching and the advertising campaign. The data is then either deleted from our systems or anonymised accordingly.
Right to object
You can object to the use of your data for the purpose of customer matching at any time. To do so, please contact us using the contact details provided at the end of this privacy policy.
You can also adjust your advertising settings directly in your Google or Meta account and deactivate personalised advertising there.
Your rights
- You have the right to request information about the data we have stored about you (Art. 15 GDPR).
- In the event of errors, you can request rectification (Art. 16 GDPR) or erasure of your data (Art. 17 GDPR).
- You also have the right to restrict processing (Art. 18 GDPR) and the right to data portability (Art. 20 GDPR).
- In addition, you can lodge a complaint with a supervisory authority if you believe that your personal data is being processed unlawfully (Art. 77 GDPR).
Further information
Right to information, access, rectification, deletion of personal data, restriction of processing, right to data portability
You have the right to request information about the personal data we have stored about you. In addition, you have the right to correct incorrect or incomplete data and the right to have your personal data deleted, provided that this does not conflict with a legal obligation to retain the data or an authorisation that allows us to process the data.
You also have the right to demand that we return the data you have given us (right to data portability). On request, we will also pass the data on to a third party of your choice. You have the right to receive the data in a common file format.
You can contact us for the aforementioned purposes via the e-mail address office@alpenblickbern.ch. We may, at our discretion, require proof of identity to process your applications.
Deleting personal data
If you want to us to delete your personal data from our system, you can do so as follows. If the necessary retention regulations are kept, we will delete your personal data afterwards.
Register by e-mail (to office@alpenblickbern.ch) or by post (to Alpenblick Bern - kind of a hotel, Kasernenstrasse 29, 3013 Bern).
Let us know which data you would like to delete. 3.
If necessary, we will ask for proof of identity. 4.
We will check whether the legal retention period has been observed.
If the legal retention period has been complied with, we will destroy the data in our system and, if available, in physical form.
If the legal retention period has not been complied with, we will not be able to delete the data.
Data security
We use appropriate technical and organisational security measures to protect your personal data stored with us against manipulation, partial or complete loss and against unauthorised access by third parties. Our security measures are continuously improved in line with technological developments.
The data you transmit will only be transferred via a secure internet connection (https). We accept no liability for the loss of data or access to your data by third parties if we have complied with the security measures required by the state of the art.
You should always treat your access data confidentially and close the browser window when you have finished communicating with us, especially if you share the computer with others.
We also take internal company data protection very seriously. Our employees and the service companies commissioned by us have been obliged by us to maintain confidentiality and to comply with the provisions of data protection law.
Note on data transfers to the USA
For the sake of completeness, we would like to point out for users resident or domiciled in Switzerland that there are surveillance measures in place in the USA by US authorities which generally allow the storage of all personal data of all persons whose data has been transferred from Switzerland to the USA. This is done without any differentiation, limitation or exception based on the objective pursued and without any objective criterion that would make it possible to limit the access of the US authorities to the data and their subsequent use to very specific, strictly limited purposes that are capable of justifying the intrusion associated with both the access to and the use of these data. Furthermore, we would like to point out that in the USA, there are no legal remedies available to data subjects from Switzerland that would allow them to gain access to the data concerning them and to obtain their correction or deletion, or that there is no effective judicial legal protection against general access rights of US authorities. We explicitly draw the attention of the data subject to this legal and factual situation so that he or she can make an appropriately informed decision to consent to the use of his or her data.
We would like to point out to users residing in a member state of the EU that the USA does not have a sufficient level of data protection from the perspective of the European Union - among other things due to the issues mentioned in this section. To the extent that we have explained in this privacy statement that recipients of data (such as Google) are based in the USA, we will ensure either through contractual arrangements with these companies or by ensuring that these companies are certified under the EU or Swiss-US Privacy Shield that your data is protected with our partners with an appropriate level.
Right to complain to a data protection supervisory authority
You have the right to complain to a data protection supervisory authority at any time.
Certainly! Here's the translation of your terms and conditions into English:
Terms and Conditions (T&Cs) for the Thumb Cinema (Photo Booth) at Hotel Alpenblick
1. Scope of Application
These T&Cs apply to the use of the thumb cinema (photo booth) with integrated payment function at Hotel Alpenblick.
2. Scope of Services
The thumb cinema allows users to take a series of photos, which are then compiled into a thumb cinema (small animated film).
Use of the thumb cinema is subject to a fee. Prices are displayed on the device.
The hotel reserves the right to change or discontinue the scope of services of the thumb cinema at any time.
3. Use and Responsibility
Use of the thumb cinema is at the user's own risk.
The user is responsible for the content of the photos taken. The hotel reserves the right to delete photos that violate applicable law or public decency.
The user is obliged to handle the thumb cinema with care and protect it from damage.
4. Payment
Payment for the use of the thumb cinema is made via the integrated payment function.
The hotel accepts payments via Payrexx.
After successful payment, the thumb cinema is created and made available to the user.
No refund of the purchase price will be made if the user is dissatisfied with the result.
5. Copyright and Usage Rights
The copyright to the photos taken remains with the user.
The user grants the hotel the right to use the photos for internal purposes (e.g., for troubleshooting or improving the thumb cinema).
The user is responsible for complying with the copyrights of third parties when incorporating their own content into the thumb cinema.
6. Liability
The hotel is not liable for damages resulting from the use of the thumb cinema, unless they were caused by gross negligence or intent.
The hotel's liability is limited to the contractually typical, foreseeable damage.
The hotel is not liable for technical malfunctions or failures of the thumb cinema.
7. Data Protection
The hotel collects, processes, and uses the user's personal data in accordance with applicable data protection regulations.
Further information on data protection can be found in the hotel's data protection declaration on the website.
8. Final Provisions
The law of the Federal Republic of Germany applies.
The place of jurisdiction for all disputes arising from or in connection with this contract is [Place of Jurisdiction].
Should individual provisions of these T&Cs be or become ineffective, this shall not affect the effectiveness of the remaining provisions.
Important Note:
This draft is for guidance only.
It is advisable to seek legal advice to ensure that your T&Cs comply with applicable laws and adequately protect your interests.
Date: February 2025
Place: Bern